Open Knee Brace

Springoo products are shipped from different locations depending on availability, taxes, storage conditions and other factors. Shipping conditions may vary depending on the product and the destination. When ordering a product, please read carefully and accept the shipping conditions relative to your product and your destination.

Delivery time

Delivery time may vary from 3 to 30 days depending on the source and the destination of the product. Make sure to check the delivery time displayed in your order summary. Although delays are not very common, if for any reason delivery is delayed, a customer advocate will get in touch with you to solve any issues relating to your delivery.

Order Tracking

All orders made on Springoo qualify for order tracking. Order tracking allows customers to follow their orders step by step from the shipping facility to their doorstep, with expected time of arrival at every step. If for any reason you don’t receive your order tracking number please get in touch with your customer advocate.

Customs

While the vast majority of e-commerce packages are not held by customs authorities, it is possible that some countries require customs clearance for high value packages. In this case a notification is sent by the local authorities to the recipient in order to start a customs clearance procedure which takes a few hours at most.
Springoo cannot be held responsible for the delay or loss of packages held by local customs.

Despite all the care we bring to the selection of our products, we understand that some products may not always match our customers’ expectations. This is why we made returns as easy and seamless as possible. If you are not satisfied with your product, you can return it within 30 days for a replacement or a full refund. Before starting a return request, please check the following conditions to make sure your purchase qualifies for a return:

• The returned product was purchased directly from Springoo in the last 30 days.
• The returned product must have all original packaging and accessories intact.
• The returned product must not show any sign of alteration or tampering.
• For obvious hygiene reasons, some intimate products may not qualify for returns.

Replacement or Refund

Returns can qualify for either a refund or a replacement. Upon reception of your return request, a customer advocate will assist you and suggest the most appropriate return process.

Return Processing Time

Our processing time starts when we receive your returned product. Please allow up to 7 working days for our team to verify the content of the package and process the replacement or the refund.